Shipping policy

Shipping Policy – AECO Eyewear

At AECO Eyewear, we are committed to delivering your order safely and as quickly as possible. Please read our shipping policy carefully before placing your order.

1. Shipping Coverage

We currently ship across India through trusted courier partners. Delivery availability may vary depending on your PIN code.

2. Order Processing

  • Orders are processed within 24–48 hours after successful payment or COD confirmation.

  • Orders placed on Sundays or public holidays will be processed on the next working day.

  • Custom prescription eyewear may require additional processing time depending on lens customization.

3. Delivery Timeline

Estimated delivery times are:

  • Metro Cities: 2–4 business days

  • Other Cities & Towns: 3–6 business days

  • Remote Locations: 5–8 business days

Delivery timelines are estimates and may vary due to courier operations, weather conditions, public holidays, or other unforeseen circumstances.

4. Cash on Delivery (COD)

  • COD is available for most eligible orders.

  • Custom prescription products, personalized products, and selected premium items may not be eligible for COD.

  • AECO reserves the right to contact customers for order verification before dispatching COD orders.

5. Shipping Charges

  • Shipping charges, if applicable, are displayed during checkout.

  • Free shipping may be offered during promotional campaigns or on eligible order values.

6. Order Tracking

Once your order has been dispatched, you will receive a tracking link via SMS, email, or WhatsApp. You can track your shipment using the provided tracking details.

7. Delivery Delays

Although we strive to deliver every order on time, delays may occur due to:

  • Weather conditions

  • Natural disasters

  • Public holidays

  • Courier network disruptions

  • Remote delivery locations

  • Government restrictions or unforeseen operational issues

AECO is not liable for delays caused by third-party courier partners or circumstances beyond our control.

8. Incorrect Shipping Information

Please ensure that your shipping address, contact number, and PIN code are accurate when placing your order.

AECO is not responsible for delivery delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete address details provided by the customer.

9. Failed Delivery Attempts

Courier partners usually make multiple delivery attempts. If delivery cannot be completed after these attempts, the order may be returned to AECO.

Additional shipping charges may apply for re-dispatching returned shipments.

10. Damaged Package

If your package appears damaged or tampered with at the time of delivery, please:

  • Take clear photographs before opening the package.

  • Refuse delivery if the package appears severely damaged.

  • Contact us within 24 hours of receiving the package with photos and your order number.

11. Contact Us

For shipping-related questions or assistance, please contact:

Email: aeco.eyewear@gmail.com